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Post by bury420 on May 9, 2017 8:02:09 GMT
Seems like a lot of people received the signed deluxe with missing signatures (some missing Ian or Chris or even all of them) and smudged signatures.
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Post by highroyds on May 9, 2017 8:26:40 GMT
I wonder if anything can be done about this. Like if enough people got together they could sign another 50 or so and send replacements? I really hope mine is complete. I keep saying I'm not really that bothered about bought signatures, the ones I got in person are the ones that mean something to me and this is more of a nice extra, but if I paid for a signed album I want a signed album. And there are tons of people who can't just casually meet them, this might be their only chance at getting a signed item, and they're getting something damaged or incomplete.
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Post by vinylmojo on May 9, 2017 11:10:30 GMT
I wonder if anything can be done about this. Like if enough people got together they could sign another 50 or so and send replacements? I really hope mine is complete. I keep saying I'm not really that bothered about bought signatures, the ones I got in person are the ones that mean something to me and this is more of a nice extra, but if I paid for a signed album I want a signed album. And there are tons of people who can't just casually meet them, this might be their only chance at getting a signed item, and they're getting something damaged or incomplete. I wrote an e-mail to customer services yesterday about this. As part of the contact form you can attach a picture (I took a photo of mine), said it only had 3 signatures instead of 4 and that I would like to arrange a new one sent out/replacement etc. They've just this minute acknowledged my query and I'm awaiting the official response. You should all definitely contact them, at the end of the day it's a product not as described and you should be entitled to a replacement. |
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Post by highroyds on May 10, 2017 8:54:04 GMT
I still don't have mine. It just kills all the excitement, you spend so long looking forward to the release day, and 5 days later I don't have anything. I have to listen to the album on Spotify, which is okay but inconvenient a lot of the time. I want to play the vinyls. I would say next time I'll just order from Amazon, but then they release all sorts of fun store exclusive that I clearly can't live without.
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Post by vlad on May 10, 2017 9:38:26 GMT
Still haven't got my vinyl pre order. What a load of shite.
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Post by melissa on May 10, 2017 9:51:23 GMT
Still don't have mine too. But I knew it'll be long as I'm in France...
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Post by highroyds on May 10, 2017 12:15:11 GMT
I just got mine. Without Chris. But everything else is great. ETA: How awesome is that 12" size lyrics booklet  |
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Post by vlad on May 12, 2017 20:03:39 GMT
Still not got my vinyl...
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Post by highroyds on May 14, 2017 12:01:42 GMT
I wrote an e-mail to customer services yesterday about this. As part of the contact form you can attach a picture (I took a photo of mine), said it only had 3 signatures instead of 4 and that I would like to arrange a new one sent out/replacement etc. They've just this minute acknowledged my query and I'm awaiting the official response. You should all definitely contact them, at the end of the day it's a product not as described and you should be entitled to a replacement. Have you heard back from them? |
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Post by vinylmojo on May 14, 2017 12:15:30 GMT
I wrote an e-mail to customer services yesterday about this. As part of the contact form you can attach a picture (I took a photo of mine), said it only had 3 signatures instead of 4 and that I would like to arrange a new one sent out/replacement etc. They've just this minute acknowledged my query and I'm awaiting the official response. You should all definitely contact them, at the end of the day it's a product not as described and you should be entitled to a replacement. Have you heard back from them? I got a rather pleasant and positive reply from them yesterday afternoon. "Thank you for your email. We are sorry to hear this. We can confirm that we will be receiving replacement booklets and once we do we will ship one out to you immediately" |
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Post by highroyds on May 14, 2017 13:09:55 GMT
Have you heard back from them? I got a rather pleasant and positive reply from them yesterday afternoon. "Thank you for your email. We are sorry to hear this. We can confirm that we will be receiving replacement booklets and once we do we will ship one out to you immediately" Oh that sounds good! I suppose so many were faulty that everyone is aware by now. I saw loads of people tag Chris on Instagram, he probably saw it too. |
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Post by vlad on May 14, 2017 15:05:48 GMT
Unreal that I've still not received it.
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Post by melissa on May 14, 2017 15:31:52 GMT
Unreal that I've still not received it. Me too!  |
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Post by Ang1 on May 14, 2017 18:42:03 GMT
I sent them an email on Tuesday and got sent the standard reply but no update on replacement as of yet.Im going to wait til Monday then email again if I haven't heard anything.
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Post by melissa on May 15, 2017 11:05:19 GMT
Got mine today. Without Ian's signature
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